Product Update: SDK Updates, Comment Board Moderation & Chat Interception

It’s time for our April 2023 product update! We have exciting news to report, including some SDK updates, greater control capabilities over comment boards and the ability to intercept messages before being published. 

• Our Web SDK now supports Social Graph-as-a-Service, Custom Attributes to Invoked Actions, and Comments-as-a-Service, allowing you to integrate social media elements into your digital experiences seamlessly.

   

• Our Javascript SDK has also been updated to support social graph integration and comment APIs.

Making our features available on multiple platforms, such as Web and Javascript, is a critical aspect of our strategy. It allows us to offer our clients consistency, accessibility, and flexibility, as they can leverage the same feature on different platforms and thereby use the platform that best meets their needs. Ultimately, our aim is to help our clients save time and money by avoiding the need to develop multiple implementations.

In our March 2023 product update, we announced the launch of social graph-as-a-service for iOS and Android platforms, allowing you to seamlessly integrate social media elements into your LiveLike experiences. Social graph-as-a-service is essentially a feature that represents the relationships between different users within a community or network, allowing you to create more engaging and interactive experiences for your audience. 

This feature offers a powerful way to foster meaningful connections between your users and can be a game-changer for your LiveLike experiences.  As mentioned, while this feature was previously only available for iOS and Android, this update expands this to include Web and Javascript platforms.

With this update, you can now ban and unban any user from commenting on individual boards or across all comment boards in your app. This powerful feature is similarly accessible to any user that has been granted access to these specific ban permissions. The goal is to oversee and moderate discussions on your platform while allowing your most devoted and trusted users to quickly and easily ban or unban other users as needed, directly from the platform. By default, the Board Moderator and Board Owner roles come with these ban permissions, giving you greater flexibility and control over your comment boards. 

By giving you the ability to let your end-users moderate comments in your app, we aim to enhance your online communities by fostering a sense of belonging and ownership for users with ban permission and encourages active participation for all other end-users. While driving more meaningful brand engagement, this new feature provides a positive experience for other end-users and allows your board moderators and owners to maintain a safe, welcoming environment on your platform.

By using our integration code, you have the ability to intercept message content before it’s sent and apply custom validation and content transformations on the client side. This enables you to ensure that all messages sent through your platform meet your specific criteria while maintaining a seamless user experience.

Our integration code also provides the option to apply business logic that determines whether a message should be sent or not, giving you additional control over your messaging systems and platform environment. With the capability to intercept chat messages, you can guarantee that your users stay appropriate and on topic and that your messaging system functions as intended.