Spring 2024 Product Update: Introducing the User Profile Browser, GraphQL APIs & More

It’s time for our second major product update of the year! We’ve had a busy season and are already gearing up for some exciting summer updates. Dive in as we go over our Spring 2024 product updates, including the launch of the User Profile Browser, our new widget moderation capabilities, and so much more! 

Introducing New LiveLike CMS Feature: User Profile Browser

We’re releasing a new feature in the LiveLike CMS: the User Profile Browser! Designed to provide seamless access to comprehensive end-user data, this feature marks a significant milestone in our commitment to empowering clients with enhanced control and efficiency.

So, What’s the User Profile Browser All About?

With the User Profile Browser, you gain a new level of control and efficiency within the LiveLike CMS, with the ability to dive deep into your user data like never before and unlock insights that drive meaningful engagement and growth for your app. Highlights of the User Profile Browser feature include:

  • User MetaData: Gain insights into all users created in the LiveLike platform and their associated details captured and stored within the system.
  • User Status: With admin access control, monitor individual user leaderboard ranks and manage their points on the leaderboard, ensuring fair and transparent competition.
  • User Activity: Comprehensively track user actions, from custom actions like watching a video or registering for an account to built-in actions such as answering polls or making predictions. This also includes interactions with quest-related activity.
  • User Earnings: View and manage reward transactions seamlessly, giving you full control over the reward ecosystem within your app.

We’re excited about the possibilities the User Profile Browser offers and look forward to unlocking greater control, efficiency, and user engagement. Reach out to our team if you want to learn more or gain early access to this feature!

Ability for CMS Users to Manage Reaction Packs Using APIs

LiveLike now allows the programmatic creation and management of reaction packs via APIs, previously only manageable through the CMS. This facilitates automated content management processes within apps for users with producer token access to effortlessly create, update, and delete reaction packs, and add or remove certain reactions from a reaction pack. This enhancement brings greater flexibility and efficiency to our clients’ content management workflows, as there is no longer a need for manual content management processes that may be time-consuming or prone to errors.

Introducing: GraphQL APIs

GraphQL is an open-source language for querying and manipulating data in APIs that allows for declarative data fetching, where clients can specify exactly what data they need, rather than retrieving a fixed API response with extra fields that won’t be used. Built on top of our existing REST APIs, GraphQL offers a more efficient and customizable approach to data fetching. Now, you can specify exactly what data you need, accessing the following LiveLike features with ease:

  • Programs
  • Profiles
  • Role-Based Access System
  • Polls
  • Comments/Comment Boards
  • Comments Reporting
  • Rich Posts
  • Chat Rooms
  • Leaderboards
  • Profile Blocking
  • Rewards Balance

Why It Matters? Traditional REST APIs often provide fixed responses, which may include unnecessary data fields, resulting in increased bandwidth usage and slower performance. GraphQL revolutionizes data fetching by allowing clients to specify precisely the data they require, optimizing network usage and enhancing performance. With GraphQL integration, accessing the LiveLike features listed above becomes more efficient and customizable. This empowers developers to tailor data requests to their specific needs, resulting in faster, more streamlined interactions with the LiveLike platform.

New UGC Widgets Moderation Capabilities

Ensuring a safe and enjoyable experience for our clients’ users is paramount. That’s why we’re excited to offer enhanced moderation capabilities for user-generated content (UGC) widgets. From reporting objectionable content to banning users, our new moderation features empower you to maintain a positive environment within your app, both through our API and CMS. Moderators can accept or dismiss pending widget reports through the widget-reports API and take appropriate actions upon acceptance, such as deleting a widget or banner a user. Moderators can manage all reported widgets through a new ‘Moderation’ tab within the programs section of the LiveLike CMS. This facilitates quick actions such as dismissing reports, deleting widgets, or issuing bans. 

Why It Matters? UGC is a cornerstone of interactive experiences, but ensuring its quality and appropriateness is crucial for maintaining a positive user environment. By being able to ban UGC widget publishers, producers can swiftly address content that may be inappropriate or harmful, safeguarding the integrity of their app and protecting their users. This level of control not only enhances the overall quality of the user experience but also strengthens the app’s reputation and trustworthiness. Ultimately, by providing producers with the means to effectively manage UGC, this update contributes to creating a safer and more enjoyable environment for all users.

LiveLike Chat is Now RBAC-Enabled

Communication is key, and that’s why we integrated Role-Based Access Control (RBAC) into our Live Chat offering. With finer control over end-user roles and permissions, you can now tailor your chat experience to meet your specific needs. Whether it’s appointing chat moderators or managing participation, RBAC puts you in the driver’s seat.

Permissions related to Live Chat now include:

  • send-chat-message
  • create-chat-room-message-report
  • moderate-chat-room-message-report
  • delete-chat-room-message-report
  • delete-chat-room-message
  • create-chat-room-profile-mute

Why It Matters? Effective communication is essential for fostering engagement and collaboration within your app community. By implementing Role-Based Access Control (RBAC) into LiveLike Chat, we empower you with granular control over end-user roles and permissions. This update enables you to customize the chat experience to align with your app’s unique requirements. Whether you need to designate chat moderators, manage user participation, or enforce specific permissions, RBAC offers unparalleled flexibility and adaptability. With a tailored chat environment, you can enhance user interactions, promote a sense of community, and ultimately drive user satisfaction and retention.

We hope you enjoy these new updates, and please do not hesitate to reach out if you have any questions. If you are not yet using LiveLike but are interested in integrating our solution, you can also reach out and book a demo with our sales team.

Written By

Meg Glover

Brand & Content Manager

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